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Effective sales training develops the individual’s skills and builds on existing abilities to ultimately improve business performance through increased productivity and profitability. Good sales training courses can lead to an increase in activity levels, sales volumes and order size. There are also additional benefits to training such as improved sales force retention (since recruitment is costly),  improved  employee motivation  and engagement, and a greater receptiveness to change. Online sales training also presents a very low risk investment - you only require a 0.5% improvement in performance in order to profit from sales training and anything above that is additional profit. Online sales training offers a wide range of benefits to salespeople looking to sharpen their capabilities and build new skill sets. Good online sales training will thoroughly prepare employees for sales success by enabling employees to gain expertise and practical knowledge about successful selling, give

Customer service training is in fact the blueprint for a company’s entire support process.   A solid training program ensures that a team operates to consistently deliver  good  service  to  customers,  with  or  without  a game plan. Whilst a variety of elements go into creating a successful business, customer service is center-stage and every interaction the company has with a customer can affect its bottom line. In today's competitive marketplace, companies are perpetually searching for business practices that will set them apart and often customer  service  is  what  separates  companies  that thrive from those that fail. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage. This is why  it  is  imperative  that businesses invest  in  quality programs. Broadly defined, customer service training refers to teaching employees the knowledge, skills, and competencies  required  to  increase  customer satis

On a personal level, continuous learning is about the constant expansion of skills and skill-sets through learning and increasing knowledge. As life changes the need to adapt both professionally and personally is as real as the changes themselves. On a professional level, continuous learning is about further expanding our skill-set in response to a changing environment and new developments. This is very important because we are called to respond to changes daily; for example, the introduction of computers in the workplace created a need for people to train on computers     to     complete     tasks     more     efficiently. On a personal level, the introduction of computers made us  rethink   how  we  communicate  with  people   and allowed us to keep in touch with people across the globe with just the click of a button. Continuous learning for Individuals and Groups On an individual level, continuous learning is defined by the practices the individual carries out daily in

Personalized Learning is the tailoring of pedagogy, curriculum  and  learning  environments  to  meet  the needs and learning styles of individual learners. Personalization is broader than just individualization or differentiation in that it affords the learner a degree of choice about what is learned, when it is learned and how it is learned. Elements of personalized e-learning In essence, personalized e-learning enables students to customize  a  variety  of  the  elements  involved  in  the online  education  process.  This  means  that  they  are asked to set their own goals, go at their own pace, and communicate    with    instructors    and    students to personalize the learning process. Ideally, the student is placed in charge of managing his/her own learning and is able to customize the experience by having a direct say in the processes and content that is being provided. Key elements that are customized in personalized e- learning are: the pace of learning, the instructi

While  rapid  e-learning  can  pertain  to  a  number  of things, it is generally used to describe the pace at which an e-learning course is developed. Here are the basics of rapid e-learning, as well as an explanation as to how it can be applied to the learning process as well: Rapid e-learning in the course development process Rapid e-learning is, essentially, a faster process of designing  and  developing  online-based  learning courses. Rather than spending months or even years developing a course, rapid e-learning allows creators to build lessons and content in a matter of days or weeks. Typically, this is done through PowerPoint or narrated videos which are designed to dispense information quickly and conveniently to students. Software is then utilized to test the students, as well as to provide them with activities that they can perform on their own in between pre-recorded presentations or videos. After the entire package has been developed, it is delivered to the student v

Faster internet connections and the increasing use of mobile phones and tablets with video capabilities means that using video in the e-learning process has become commonplace. We're more used to learning via video now than ever before. If you want to watch a video on how to wire a plug, plant a rose bush or bake a cake, you only need to visit YouTube and there will be hundreds of videos available, showing you step-by-step processes you need to follow to complete a task. Video brings a whole new dimension to teaching methods. If your course content involves a level of practical skill, this can be demonstrated. Whether it's building a PC or conducting a chemistry experiment, these aspects of the course will most definitely benefit from being seen rather than simply explained in text and static images. Video also helps to add a feeling of personalization to a course. A video of the tutor giving a lecture helps the students to feel a connection, to put a face to a name.

A term that is being mentioned quite often as of late, especially in corporate e-learning environments, is “micro-learning”. This teaching approach can provide a wide range of benefits to learners as well as trainers. This is primarily due to the fact that it can provide educational benefits without overwhelming the learner. It is quickly becoming one of the most popular emerging e-learning trends. What is micro-learning? Micro-learning involves learning in smaller steps, and goes hand-in-hand with traditional e-learning. Activities that are micro-learning based usually feature short term lessons, projects, or coursework that is designed to provide the student with ‘bits’ of information. For example, rather than trying to teach a student about a broad subject all at once, aspects of the topic will be broken down into smaller lesson plans or projects. Typically, micro-learning exercises are best utilized at the point where a student will actually need the information,   or   when